Overview
Cognizant is seeking a Junior HR Analyst to join the HR Shared Services (HRSS) team. This role focuses on delivering efficient, high-quality HR operational support by managing service tickets, maintaining HR knowledge resources, and supporting business stakeholders with HR-related queries and processes.
Role Expectations
The Junior HR Analyst will be responsible for providing consistent and timely HR support while ensuring adherence to service level agreements (SLAs) and organizational standards. The role requires strong attention to detail, effective communication skills, and the ability to handle sensitive information with confidentiality.
Key Responsibilities
- Analyze, respond to, and resolve HR service tickets within SLA, ensuring accurate and professional communication with requesters
- Triage and escalate complex or sensitive cases to the appropriate HR specialist or HRBP, ensuring proper handover and follow-up
- Create and update HR content on the company intranet (e.g., SharePoint), ensuring information remains accurate, current, and easy to understand
- Collaborate with HR specialists to gather updated content on policies, benefits, and processes prior to publication or review deadlines
- Provide direct support to business stakeholders, including managers and senior leaders, guiding them through HR processes and resolving queries efficiently
- Develop HR guides, FAQs, and quick-reference materials tailored for leadership audiences
- Identify recurring ticket trends and recommend improvements to knowledge base or intranet content to reduce repeat queries
- Support HRSS operations during peak periods such as performance cycles, open enrollment, and HR campaigns
- Maintain strict confidentiality of employee data in compliance with applicable data protection regulations
Qualifications
- Bachelor’s degree (completed or in progress) in Human Resources, Business Administration, Communication, or a related discipline
- Up to 2 years of experience in HR, customer service, or administrative support (internship experience is acceptable)
- Intermediate English proficiency with the ability to communicate professionally in both written and verbal formats
- Strong organizational and multitasking skills with high attention to detail
- Proficiency in digital tools such as ticketing systems (e.g., ServiceNow, Jira), intranet platforms (e.g., SharePoint, Confluence), and productivity tools (MS Office or Google Workspace)
- Intermediate Excel skills, including pivot tables, filters, and basic formulas
- Demonstrated service-oriented mindset with a proactive approach
Work Model
This role operates within a collaborative HR Shared Services environment and requires effective coordination with cross-functional HR teams and business stakeholders.
Legal Work Authorization
Applicants must be authorized to work in the country of employment without employer-sponsored visa support.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
