Junior IT Support Associate – German speaker
Work location: Budapest, Hungary
Work model: Hybrid
Do you speak German on a high level (C1/C2) and enjoy helping people?
Would you like to start a career in IT — even if you don’t have an IT background yet?
Join our multilingual IT Support team in Budapest and provide high-level customer support for our market leader pharma clients.
Your German skills are the key — and we’ll teach you the technical part with structured training and daily support from experienced colleagues.
We can offer:
Paid training & continuous learning: we provide the technical knowledge step-by-step
Multilingual environment: work with an international team and native speakers
Hybrid work model and modern, easy-to-reach office
Competitive salary + cafeteria package
Wellbeing perks: free sport allowance near the office, All You Can Move Sport Pass (discounted), medical benefits
Language course reimbursement
Team culture: supportive colleagues, team events and company events
Recognition & growth: awards, annual bonus for top performers, annual salary review
Responsibilities:
Be the first point of contact (Level 1 support) for German-speaking end users
Handle requests via phone, email and ticketing tools
Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
Document cases accurately and log tickets with clear notes
Escalate more complex issues to Level 2 teams when needed
Own your tickets end-to-end: keep users updated until resolution
Contribute to high customer satisfaction through friendly, professional communication
We are looking for you, if you:
Speak German at a high level (C1/C2) and can communicate confidently
Have English at least upper-intermediate level
Enjoy helping others and communicating with different people
Are open to working in shifts (8-hour shifts, rotating schedule)
Are reliable, detail-oriented, and comfortable with basic admin/documentation
Have a High School diploma
Customer service experience is a plus — IT experience is not required
CogHU103
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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