Junior IT Support Associate – German speaker
Work location: Budapest, Hungary
Work model: Hybrid
Do you speak German on a high level (C1/C2) and enjoy helping people?
Would you like to start a career in IT — even if you don’t have an IT background yet?
Join our multilingual IT Support team in Budapest and provide high-level customer support for our market leader pharma clients.
Your German skills are the key — and we’ll teach you the technical part with structured training and daily support from experienced colleagues.
We can offer:
Paid training & continuous learning: we provide the technical knowledge step-by-step
Multilingual environment: work with an international team and native speakers
Hybrid work model and modern, easy-to-reach office
Competitive salary + cafeteria package
Wellbeing perks: free sport allowance near the office, All You Can Move Sport Pass (discounted), medical benefits
Language course reimbursement
Team culture: supportive colleagues, team events and company events
Recognition & growth: awards, annual bonus for top performers, annual salary review
Responsibilities:
Be the first point of contact (Level 1 support) for German-speaking end users
Handle requests via phone, email and ticketing tools
Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
Document cases accurately and log tickets with clear notes
Escalate more complex issues to Level 2 teams when needed
Own your tickets end-to-end: keep users updated until resolution
Contribute to high customer satisfaction through friendly, professional communication
We are looking for you, if you:
Speak German at a high level (C1/C2) and can communicate confidently
Have English at least upper-intermediate level
Enjoy helping others and communicating with different people
Are open to working in shifts (8-hour shifts, rotating schedule)
Are reliable, detail-oriented, and comfortable with basic admin/documentation
Have a High School diploma
Customer service experience is a plus — IT experience is not required
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.