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Lead Infra. Architect

00066976021



Job Summary

Join our dynamic team as a Lead Infrastructure Architect where you will leverage your extensive experience in ServiceNow ITOM ITSM and Enterprise Architecture to drive innovation and efficiency. In a hybrid work model you will collaborate with cross-functional teams to enhance our infrastructure solutions ensuring seamless integration and optimal performance. Your expertise will be pivotal in shaping the future of our IT landscape.


Responsibilities

  • Lead the design and implementation of robust infrastructure solutions using ServiceNow ITOM ensuring optimal performance and scalability.
  • Oversee the integration of ServiceNow ITSM processes to enhance service delivery and operational efficiency.
  • Provide strategic guidance on ServiceNow Enterprise Architecture to align with business objectives and technology trends.
  • Collaborate with cross-functional teams to identify infrastructure needs and develop comprehensive solutions.
  • Drive continuous improvement initiatives to optimize infrastructure performance and reduce operational costs.
  • Ensure compliance with industry standards and best practices in infrastructure architecture.
  • Develop and maintain documentation for infrastructure designs processes and standards.
  • Conduct regular assessments of infrastructure systems to identify areas for improvement and implement necessary changes.
  • Facilitate workshops and training sessions to enhance team knowledge and skills in ServiceNow technologies.
  • Monitor infrastructure performance and implement proactive measures to prevent issues and ensure reliability.
  • Coordinate with vendors and stakeholders to ensure seamless integration of third-party solutions.
  • Provide technical expertise and support during critical incidents and problem resolution.
  • Foster a culture of innovation and collaboration within the team to drive successful project outcomes.

    • Qualifications

  • Extensive experience in ServiceNow ITOM with a proven track record of successful implementations.
  • Strong expertise in ServiceNow ITSM processes and their integration into enterprise environments.
  • Proficiency in ServiceNow Enterprise Architecture with the ability to align technology with business goals.
  • Excellent problem-solving skills and the ability to develop innovative infrastructure solutions.
  • Strong communication and collaboration skills to work effectively in a hybrid work model.
  • Ability to lead and mentor teams fostering a culture of continuous learning and improvement.
  • Experience in conducting workshops and training sessions to enhance team capabilities.

    • Certifications Required

    ServiceNow Certified Implementation Specialist ServiceNow Certified System Administrator

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Your path to Cognizant

    Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

    Your Application Midnight Blue RGB

    Step 1: Application

    Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

    Phone Call Midnight Blue RGB

    Step 2: Recruiter call

    If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

    Step 3: Interview(s)

    If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

    Step 4: Final decision

    Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

    Benefits that help you thrive and grow

    Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    Financial wellbeing

    We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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    Physical and mental wellbeing

    Physical and mental wellbeing

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

    Your Career, Your Way
    Your career, your way

    Your career, your way

    With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

    Professionals
    Real-world impact

    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    02.2026 Superlearner Debashish
    "Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
    Debashish Mishra SAP MM Developer
    Laura Reynaud
    "Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
    Laura Reynaud Lead Counsel
    Lucas Hoffman
    “I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
    Lucas Hoffman Consultant
    Sujatha’S Journey Main
    “When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
    Sujatha Gopalakrishnan Portfolio Delivery Lead
    Paulo Miguel Epili Main
    "Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
    Paulo Miguel Epili Sr. Process Executive

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