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Lead Infra. Architect

00066976021



Job Summary

Join our dynamic team as a Lead Infrastructure Architect where you will leverage your extensive experience in ServiceNow ITOM ITSM and Enterprise Architecture to drive innovation and efficiency. In a hybrid work model you will collaborate with cross-functional teams to enhance our infrastructure solutions ensuring seamless integration and optimal performance. Your expertise will be pivotal in shaping the future of our IT landscape.


Responsibilities

  • Lead the design and implementation of robust infrastructure solutions using ServiceNow ITOM ensuring optimal performance and scalability.
  • Oversee the integration of ServiceNow ITSM processes to enhance service delivery and operational efficiency.
  • Provide strategic guidance on ServiceNow Enterprise Architecture to align with business objectives and technology trends.
  • Collaborate with cross-functional teams to identify infrastructure needs and develop comprehensive solutions.
  • Drive continuous improvement initiatives to optimize infrastructure performance and reduce operational costs.
  • Ensure compliance with industry standards and best practices in infrastructure architecture.
  • Develop and maintain documentation for infrastructure designs processes and standards.
  • Conduct regular assessments of infrastructure systems to identify areas for improvement and implement necessary changes.
  • Facilitate workshops and training sessions to enhance team knowledge and skills in ServiceNow technologies.
  • Monitor infrastructure performance and implement proactive measures to prevent issues and ensure reliability.
  • Coordinate with vendors and stakeholders to ensure seamless integration of third-party solutions.
  • Provide technical expertise and support during critical incidents and problem resolution.
  • Foster a culture of innovation and collaboration within the team to drive successful project outcomes.

    • Qualifications

  • Extensive experience in ServiceNow ITOM with a proven track record of successful implementations.
  • Strong expertise in ServiceNow ITSM processes and their integration into enterprise environments.
  • Proficiency in ServiceNow Enterprise Architecture with the ability to align technology with business goals.
  • Excellent problem-solving skills and the ability to develop innovative infrastructure solutions.
  • Strong communication and collaboration skills to work effectively in a hybrid work model.
  • Ability to lead and mentor teams fostering a culture of continuous learning and improvement.
  • Experience in conducting workshops and training sessions to enhance team capabilities.

    • Certifications Required

    ServiceNow Certified Implementation Specialist ServiceNow Certified System Administrator

    About Cognizant: 
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

    CAN Brigitte
    Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
    Brigitte Roy Director of Strategy Alliances
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    I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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    The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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