Hiring: SailPoint Support Engineer (IdentityIQ) | Bangalore
Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
️ Work Environment: Secure "Clean Room" setup (24/7 rotational shifts)
Role: SailPoint Support Engineer (Level A / SA)
We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.
✅ Key Responsibilities
- Support SailPoint IdentityIQ operations (L2/L3 support)
- Manage and troubleshoot:
- Account aggregation processes
- Provisioning workflows
- Access certifications
- Role-Based Access Control (RBAC)
- Monitor logs and diagnose system-level failures
- Handle incidents, problems, and changes following ITIL processes
- Coordinate with cross-functional teams in a 24/7 support model
Required Skills
- 3+ years of experience in SailPoint IdentityIQ support
- Strong understanding of IAM concepts and workflows
- Experience with ITIL processes (Incident, Problem, Change)
- Hands-on troubleshooting and log analysis skills
⭐ Preferred Qualifications
- Experience supporting large enterprise IAM environments
- Familiarity with ServiceNow/JIRA or similar ticketing tools
- Experience in regulated / high-security environments
Soft Skills
- Strong ownership and accountability
- Ability to stay calm under incident pressure
- Excellent communication skills (written & verbal)
- Detail-oriented with strong documentation discipline
- Collaborative and service-focused mindset
⚠️ Important Notes
- Work from office is mandatory (No WFH)
- Role requires working in a secure ODC (Clean Room)
- Must be flexible for 24/7 rotational shifts
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
