Hiring: SailPoint Support Engineer (IdentityIQ) | Bangalore
Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
️ Work Environment: Secure "Clean Room" setup (24/7 rotational shifts)
Role: SailPoint Support Engineer (Level A / SA)
We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.
✅ Key Responsibilities
- Support SailPoint IdentityIQ operations (L2/L3 support)
- Manage and troubleshoot:
- Account aggregation processes
- Provisioning workflows
- Access certifications
- Role-Based Access Control (RBAC)
- Monitor logs and diagnose system-level failures
- Handle incidents, problems, and changes following ITIL processes
- Coordinate with cross-functional teams in a 24/7 support model
Required Skills
- 3+ years of experience in SailPoint IdentityIQ support
- Strong understanding of IAM concepts and workflows
- Experience with ITIL processes (Incident, Problem, Change)
- Hands-on troubleshooting and log analysis skills
⭐ Preferred Qualifications
- Experience supporting large enterprise IAM environments
- Familiarity with ServiceNow/JIRA or similar ticketing tools
- Experience in regulated / high-security environments
Soft Skills
- Strong ownership and accountability
- Ability to stay calm under incident pressure
- Excellent communication skills (written & verbal)
- Detail-oriented with strong documentation discipline
- Collaborative and service-focused mindset
⚠️ Important Notes
- Work from office is mandatory (No WFH)
- Role requires working in a secure ODC (Clean Room)
- Must be flexible for 24/7 rotational shifts
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
