Business Assistant
Responsabilities:
- Provide customer service via email, phone, or ticketing platforms, with experience across both back-office and front-office operations;
- Strong communication skills with internal and external clients, demonstrating a helpful, professional, and cordial attitude while fostering positive relationships and partnerships;
- Assist the sales force, marketing areas, and other internal stakeholders;
- Follow existing policies, procedures, and timelines related to assigned processes.
- Support timely execution of all requirements for events, service delivery, and ad-hoc or seasonal client demands.
- Operate client internal tools (following provided training and support materials) and ensure data maintenance with integrity across all systems.
- Organize documentation generated for the control and validation of requests.
Requirements
- Proactively identify issues, propose solutions, and recognize gaps and opportunities in processes and workflows.
- Demonstrate a quick learning ability and a strong understanding of both simple and complex processes.
- Possess knowledge of basic customer service indicators (e.g., TMA – Average Handling Time, FCR – First Call Resolution).
- Interpret performance indicators and results related to customer service.
- Create support materials such as step-by-step guides, tutorials, etc., using clear and objective language tailored for any audience.
- MS Office Suite: Basic proficiency across the suite
- Ease of interaction with teams and active collaboration in group work.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.