Job Summary
This role will be integral part of various capital markets operations functions ranging from Client lifecycle Management Data Management Compliance Operations transaction processing which includes trade booking clearing trade confirmation post trade settlements collateral management nostro break investigation and resolution inter system reconciliations and claims working in an extremely high risk time critical and dynamic atmosphere dealing with a broad spectrum of clientele with unique require
Responsibilities
The role demands subject matter expertise of the process and supervisory skills Stakeholder Business Management Effectively address client queries with timeliness and accuracy Understand client requirements and ensure effect business delivery is achieved Provide relevant client specific statements and information as per the requests received Liaise with a set of extremely sensitive clients internal groups agent banks Custodians and any other financial institutions to investigate and resolve breaks related to financial mismatches unconfirmed trade bookings missing trade bookings non receipts and payments and interest claims that are payable or receivable missing incomplete KYC or compliance documents etc Support the team in various ad hoc tasks and activities assigned to the group Contribute towards process improvement ideas on productivity accuracy and turnaround time Knowledge Management Review and update SOP as per the agreed frequency Customer Relationship Management Participate on the review calls with the Process owners Liaise with all the clients stakeholders (front desk personnel traders account managers relationship managers and credit officers )via phone email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature Process Improvements and Process Adherence Ensure SOPs are updated with the changes on an ongoing basis Perform quality control checks in the process and ensure error free processing Support junior staff in resolving complex queries and tasks Support MIS and dashboard preparation tasks Highlight aging breaks open tasks to Team leads Managers on time People Team Train guide new joinees in the process Conduct cross trainings across teams processes Actively participate and contribute to team initiatives regular team meetings presenting of thoughts Ideas etc Follow and actively foster a risk management culture within the teams where issues are raised resolved on time
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.