Job Summary
Power Platform Administration
Responsibilities
Unattended Bot Management
· Configure, monitor, and troubleshoot unattended Power Automate bots across RDS-enabled Microsoft servers.
· Optimize bot concurrency and resource allocation for multi-session environments.
· Maintain bot health, credential vaults, and execution logs.
Bot Monitoring & Incident Response
· Proactively monitor bot performance, queue status, and execution outcomes.
· Investigate and resolve automation failures, timeouts, and infrastructure-related issues.
· Manage incident lifecycle using ServiceNow or similar ITSM platforms, ensuring timely resolution and root cause analysis.
Infrastructure & Server Support
· Administer Windows Server environments hosting automation workloads.
· Manage Remote Desktop Services (RDS) configurations to support multiple bot sessions.
· Perform routine server maintenance, patching, and performance tuning.
Automation Platform Support
· Provide Tier 2/3 support for Power Automate workflows, connectors, and triggers.
· Collaborate with developers and architects to ensure unattended flows meet enterprise standards.
· Assist in governance, compliance, and audit readiness for automation assets.
Networking & Security
· Troubleshoot network connectivity issues affecting bot execution.
· Configure and maintain firewall rules, RPC ports, and endpoint access.
· Ensure secure communication between bots, servers, and external systems.
Documentation & Collaboration
· Maintain detailed runbooks, SOPs, and incident logs.
· Work cross-functionally with infrastructure, security, and automation teams.
· Participate in platform upgrades, testing, and rollout planning.
Required Skills & Qualifications
· Power Automate Expertise
Strong understanding of cloud flows, desktop flows, and unattended execution.
DLP configuration adhering to organization security and governance compliance
· Server Administration
Experience with Windows Server, Remote Desktop Services (RDS), and multi-session configuration.
· Bot Monitoring & Incident Management
Familiarity with ServiceNow or similar ITSM tools; strong troubleshooting skills across automation and infrastructure.
· Networking Fundamentals
Knowledge of TCP/IP, DNS, firewalls, and port management.
· Security & Compliance
Credential management, audit logging, and access controls.
· Communication
Clear documentation and cross-team collaboration skills.
Preferred Qualifications
· Microsoft Power Automate–related certifications
· Experience with Automation Anywhere or similar enterprise automation platforms
· Familiarity with enterprise governance frameworks for automation
· Exposure to emerging orchestration technologies or Agentic AI (a plus)
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
