Italian Quality Analyst - Programmatic Marketing
Schedule: Mon - Fri - 9h-18h - Hybrid role
Location: Lisbon, Portugal
Job Overview:
We are seeking a detail-oriented QA Specialist to act as a product expert and provide support to the Agency Success Leads team. In this role, you will be responsible for ensuring 100% quality across all deliverables and output files produced by production associates.
You will support a team that provides specialized services to programmatic advertising accounts across various industries, helping to drive media strategy, adoption, account growth, and customer success. The QA Specialist will play a key role in maintaining high-quality standards and ensuring accurate, client-ready deliverables.
Requirements:
● Experience working as a Quality Analyst
● Experience delivering written and oral feedback
● Fluent in Italian
● Hybrid work model
● Have at least 2 years of experience as a product expert
● Demonstrated hands-on experience with DV360 (Display & Video 360), CM360 (Campaign Manager 360), and Google Ads is mandatory.
● Excellent communication, data skills and facilitation skills
● Bachelors degree or equivalent
● Excel, Presentation and visualization skills are a must
Roles and Responsibilities:
● Perform quality audits on al outputs and deliverables by adhering to Google’s quality framework
● Provide detailed feedback based on findings in the quality audits
● Responsible for driving feedback and refresher sessions with agents and fi ling process and knowledge gaps.
● Good Analytical Skills ( ability to analyze what fundamentals does the agent lack)
● Communication Skills (Should be able to communicate feedback effectively)
● Escalate issues found during audit to supervisor
● Support Trainers with Refresher Sessions and Identifying Key opportunities to expand DV360
● Work alongside other SMEs from other Business Units
● Stays up-to-date with product knowledge to make effective recommendations for improved performance.
● Provide DV360 expert inputs on training materials and SOPs
● Problem Solving, be able to proactively find workarounds and find solutions independently or with support from team
● Quickly learning about other platforms (such as CM360 and Google Ads)
● Check the Checker: check & periodical reviews of Quality Prechecks
● Discuss/ suggest the way forward, improvement areas to the customer/process
● Identify product training needs for new product launches/ changes
● Works to ensure that team morale is high, and drive a culture of continuous improvement within the team
● Programmatic Media experience mandatory as this will be a product driven role.
Offer:
Pleasant and inspiring working atmosphere;
Opportunity to be part of a rapidly expanding global organization;
Training & development opportunities;
Relocation allowance & support (For candidates moving from abroad).
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
