Italian Quality Analyst - Programmatic Marketing
Schedule: Mon - Fri - 9h-18h - Hybrid role
Location: Lisbon, Portugal
Job Overview:
We are seeking a detail-oriented QA Specialist to act as a product expert and provide support to the Agency Success Leads team. In this role, you will be responsible for ensuring 100% quality across all deliverables and output files produced by production associates.
You will support a team that provides specialized services to programmatic advertising accounts across various industries, helping to drive media strategy, adoption, account growth, and customer success. The QA Specialist will play a key role in maintaining high-quality standards and ensuring accurate, client-ready deliverables.
Requirements:
● Experience working as a Quality Analyst
● Experience delivering written and oral feedback
● Fluent in Italian
● Hybrid work model
● Have at least 2 years of experience as a product expert
● Demonstrated hands-on experience with DV360 (Display & Video 360), CM360 (Campaign Manager 360), and Google Ads is mandatory.
● Excellent communication, data skills and facilitation skills
● Bachelors degree or equivalent
● Excel, Presentation and visualization skills are a must
Roles and Responsibilities:
● Perform quality audits on al outputs and deliverables by adhering to Google’s quality framework
● Provide detailed feedback based on findings in the quality audits
● Responsible for driving feedback and refresher sessions with agents and fi ling process and knowledge gaps.
● Good Analytical Skills ( ability to analyze what fundamentals does the agent lack)
● Communication Skills (Should be able to communicate feedback effectively)
● Escalate issues found during audit to supervisor
● Support Trainers with Refresher Sessions and Identifying Key opportunities to expand DV360
● Work alongside other SMEs from other Business Units
● Stays up-to-date with product knowledge to make effective recommendations for improved performance.
● Provide DV360 expert inputs on training materials and SOPs
● Problem Solving, be able to proactively find workarounds and find solutions independently or with support from team
● Quickly learning about other platforms (such as CM360 and Google Ads)
● Check the Checker: check & periodical reviews of Quality Prechecks
● Discuss/ suggest the way forward, improvement areas to the customer/process
● Identify product training needs for new product launches/ changes
● Works to ensure that team morale is high, and drive a culture of continuous improvement within the team
● Programmatic Media experience mandatory as this will be a product driven role.
Offer:
Pleasant and inspiring working atmosphere;
Opportunity to be part of a rapidly expanding global organization;
Training & development opportunities;
Relocation allowance & support (For candidates moving from abroad).
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
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Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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