Italian Quality Analyst - Programmatic Marketing
Schedule: Mon - Fri - 9h-18h - Hybrid role
Location: Lisbon, Portugal
Job Overview:
We are seeking a detail-oriented QA Specialist to act as a product expert and provide support to the Agency Success Leads team. In this role, you will be responsible for ensuring 100% quality across all deliverables and output files produced by production associates.
You will support a team that provides specialized services to programmatic advertising accounts across various industries, helping to drive media strategy, adoption, account growth, and customer success. The QA Specialist will play a key role in maintaining high-quality standards and ensuring accurate, client-ready deliverables.
Requirements:
● Experience working as a Quality Analyst
● Experience delivering written and oral feedback
● Fluent in Italian
● Hybrid work model
● Have at least 2 years of experience as a product expert
● Demonstrated hands-on experience with DV360 (Display & Video 360), CM360 (Campaign Manager 360), and Google Ads is mandatory.
● Excellent communication, data skills and facilitation skills
● Bachelors degree or equivalent
● Excel, Presentation and visualization skills are a must
Roles and Responsibilities:
● Perform quality audits on al outputs and deliverables by adhering to Google’s quality framework
● Provide detailed feedback based on findings in the quality audits
● Responsible for driving feedback and refresher sessions with agents and fi ling process and knowledge gaps.
● Good Analytical Skills ( ability to analyze what fundamentals does the agent lack)
● Communication Skills (Should be able to communicate feedback effectively)
● Escalate issues found during audit to supervisor
● Support Trainers with Refresher Sessions and Identifying Key opportunities to expand DV360
● Work alongside other SMEs from other Business Units
● Stays up-to-date with product knowledge to make effective recommendations for improved performance.
● Provide DV360 expert inputs on training materials and SOPs
● Problem Solving, be able to proactively find workarounds and find solutions independently or with support from team
● Quickly learning about other platforms (such as CM360 and Google Ads)
● Check the Checker: check & periodical reviews of Quality Prechecks
● Discuss/ suggest the way forward, improvement areas to the customer/process
● Identify product training needs for new product launches/ changes
● Works to ensure that team morale is high, and drive a culture of continuous improvement within the team
● Programmatic Media experience mandatory as this will be a product driven role.
Offer:
Pleasant and inspiring working atmosphere;
Opportunity to be part of a rapidly expanding global organization;
Training & development opportunities;
Relocation allowance & support (For candidates moving from abroad).
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
