Customer Support Specialist with German
About the Role
Are you passionate about delivering exceptional customer experiences and solving problems with a customer-first mindset? Join our team as a Customer Support Specialist, where you'll play a key role in helping customers maximize the value of our platform through timely and effective support.
In this role, you'll primarily engage with customers via email, providing expert guidance and resolving a wide range of platform-related inquiries. You'll take ownership of customer issues from start to finish, ensuring a seamless and positive support experience.
What You’ll Do
- Manage and resolve customer support tickets in a timely and professional manner.
- Take end-to-end ownership of customer inquiries, ensuring issues are fully addressed and resolved.
- Deliver clear, accurate, and solution-oriented communication through email (approximately 95% of customer interactions).
- Support customers via chat when required.
- Conduct outbound or follow-up calls when specifically requested by customers.
- Investigate and troubleshoot issues related to:
• Platform tools and dashboards
• Marketing modules
• Social and Customer Service modules
• General platform functionality and services
- Collaborate with internal teams to ensure efficient and effective issue resolution.
- Maintain high standards of customer satisfaction while meeting service level expectations.
What We're Looking For
- Very good command of German (C1) and good knowledge of English
- Strong written communication skills with excellent attention to detail.
- A customer-focused mindset and passion for delivering exceptional service.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage multiple support cases effectively.
- Comfortable working in a fast-paced, technology-driven environment.
- Previous experience in customer support, technical support, or ticket-management environments is a plus.
Work Model
Initial 6 months: Work from Office to support onboarding, training, and team integration.
After team stabilization: Transition to a Hybrid Working Model, combining office collaboration with the flexibility of remote work.
What we offer
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, and cafeteria benefits.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
