Customer Support Specialist with German
About the Role
Are you passionate about delivering exceptional customer experiences and solving problems with a customer-first mindset? Join our team as a Customer Support Specialist, where you'll play a key role in helping customers maximize the value of our platform through timely and effective support.
In this role, you'll primarily engage with customers via email, providing expert guidance and resolving a wide range of platform-related inquiries. You'll take ownership of customer issues from start to finish, ensuring a seamless and positive support experience.
What You’ll Do
- Manage and resolve customer support tickets in a timely and professional manner.
- Take end-to-end ownership of customer inquiries, ensuring issues are fully addressed and resolved.
- Deliver clear, accurate, and solution-oriented communication through email (approximately 95% of customer interactions).
- Support customers via chat when required.
- Conduct outbound or follow-up calls when specifically requested by customers.
- Investigate and troubleshoot issues related to:
• Platform tools and dashboards
• Marketing modules
• Social and Customer Service modules
• General platform functionality and services
- Collaborate with internal teams to ensure efficient and effective issue resolution.
- Maintain high standards of customer satisfaction while meeting service level expectations.
What We're Looking For
- Very good command of German (C1) and good knowledge of English
- Strong written communication skills with excellent attention to detail.
- A customer-focused mindset and passion for delivering exceptional service.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage multiple support cases effectively.
- Comfortable working in a fast-paced, technology-driven environment.
- Previous experience in customer support, technical support, or ticket-management environments is a plus.
Work Model
Initial 6 months: Work from Office to support onboarding, training, and team integration.
After team stabilization: Transition to a Hybrid Working Model, combining office collaboration with the flexibility of remote work.
What we offer
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, and cafeteria benefits.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.