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Low Code Engineer

47870

Key Responsibilities

  • Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations.

  • Design and configure the target ITSM solution on JSM.

  • Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.

  • Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.

  • Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.

  • Simplify and modernize legacy workflows rather than replicate existing processes unnecessarily.

  • Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.

  • Support testing, migration validation, cutover, documentation and knowledge transfer.

Required Experience and Skills

  • Strong hands-on experience implementing and configuring Atlassian Jira Service Management.

  • Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.

  • Good understanding of ITSM processes and practices.

  • Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.

  • Experience with workflow automation, business-rule configuration and system integration.

  • Experience using REST APIs, webhooks or similar integration methods.

  • Experience with Jira and Confluence.

  • Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

  • Integration with GitLab or DevOps toolchains.

  • JSM Assets / CMDB capabilities.

  • ITIL certification or strong practical ITIL knowledge.

  • AI-enabled ITSM or AIOps, such as ticket classification, incident summarization, knowledge recommendations or intelligent routing.

Desired Profile

The ideal candidate is a hands-on Jira Service Management (JSM) implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model

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About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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