JR Human Resources Analyst

Overview

Role Expectations

Key Responsibilities

• Analyze, respond to, and resolve HR service tickets within SLA, ensuring accurate and professional communication with requesters
• Triage and escalate complex or sensitive cases to the appropriate HR specialist or HRBP, ensuring proper handover and follow-up
• Create and update HR content on the company intranet (e.g., SharePoint), ensuring information remains accurate, current, and easy to understand
• Collaborate with HR specialists to gather updated content on policies, benefits, and processes prior to publication or review deadlines
• Provide direct support to business stakeholders, including managers and senior leaders, guiding them through HR processes and resolving queries efficiently
• Develop HR guides, FAQs, and quick-reference materials tailored for leadership audiences
• Identify recurring ticket trends and recommend improvements to knowledge base or intranet content to reduce repeat queries
• Support HRSS operations during peak periods such as performance cycles, open enrollment, and HR campaigns
• Maintain strict confidentiality of employee data in compliance with applicable data protection regulations

Qualifications

• Bachelor’s degree (completed or in progress) in Human Resources, Business Administration, Communication, or a related discipline
• Up to 2 years of experience in HR, customer service, or administrative support (internship experience is acceptable)
• Intermediate English proficiency with the ability to communicate professionally in both written and verbal formats
• Strong organizational and multitasking skills with high attention to detail
• Proficiency in digital tools such as ticketing systems (e.g., ServiceNow, Jira), intranet platforms (e.g., SharePoint, Confluence), and productivity tools (MS Office or Google Workspace)
• Intermediate Excel skills, including pivot tables, filters, and basic formulas
• Demonstrated service-oriented mindset with a proactive approach

Work Model

Legal Work Authorization