Job Summary
The Deputy General Manager is responsible for end-to-end delivery across multiple client engagements, ensuring adherence to SLAs and acting as a trusted partner through effective communication and leadership
Location - Chennai
Shifts - Should be flexible on nit shifts .
Education- Bachelor’s or Master’s degree in IT, Computer Science, or a related technical discipline
Must Have :
• Media/OTT domain knowledge and background • Technically sound in video/OTT workflows – ingestion, transcoding, ABR, media metadata, media distribution, CDN, etc |
Core Competencies:
• Proven ability to independently manage outsourced operations in incident management, UX testing, and application support • Strong knowledge of L1/L2 troubleshooting and support processes • Experience handling backend technical support including application maintenance, web technologies, system administration, log analysis and data analysis • Hands-on experience with Web Services • Working knowledge of Splunk, REST APIs and managing backend application support • Expertise in ITIL processes and Customer Incident Management • Experience using monitoring tools such as Grafana, DataDog, or Splunk, Mux, TAG is preferable Strong analytical, conceptual, and strategic thinking abilities |
Job Responsibility:
· Lead and manage teams to ensure seamless project delivery · Maintain strong collaboration with client engineering teams for quick issue resolution · Act as the primary escalation point and maintain a positive customer relationship · Ensure strict adherence to SLAs and operational metrics · Oversee task allocation across teams based on client requirements · Manage and streamline escalations to L3 teams · Track deliverables, milestones, and provide periodic client updates · Drive hiring, maintain an optimal team structure, and manage attrition · Work flexibly across US / EU / India time zones as needed · Support planning, resourcing, and ramp-up for new projects |
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.