IT Support Engineer
Location: Holýšov, Czech Republic
Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Role Overview
We are looking for a hands-on and detail-oriented Field Support Representative Level 1 to provide onsite technical support for corporate, manufacturing, and lab environments in Holýšov. The role includes IMAC services, break-fix support, asset management, and assistance with shop-floor and specialized IT equipment.
Key Responsibilities:
Core IT Support
Deliver Install, Move, Add, Change (IMAC) services for hardware and software.
Provide break-fix troubleshooting and end-user support.
Stage, build, and image systems using standard client images (eCore).
Support handhelds, laptops, scanners, tablets, and shop-floor devices.
Assist with data collection or preservation for migrations and eDiscovery.
Infrastructure & Smart Hands Support
Provide Smart Hands and Feet support for internal teams and vendors.
Perform rack-and-stack tasks for commissioning/decommissioning IT devices.
Support cable patching coordination and basic connectivity checks.
Provide physical access to IDF/MDF/MMR/Data Center rooms.
Support planned power shutdowns for servers and network equipment.
Manufacturing & Lab Support
Support IT equipment used in manufacturing or lab environments.
Ensure availability of basic services including LAN, Wi-Fi, printers, voice, and video conferencing.
Work according to clean-room and shop-floor standards.
Asset & Peripheral Management
Manage the full IT asset lifecycle: storage, labelling, imaging, allocation, recovery, disposal.
Monitor printer usage and coordinate with vendors for service continuity.
Qualifications
Minimum 2 years of desk-side or field support experience.
Strong troubleshooting and communication skills.
Good knowledge of Windows OS and Microsoft Office.
Basic understanding of networking, telecom, compute, and mobile devices.
Experience supporting manufacturing, lab, or distribution environments (preferred).
Familiarity with scanners, printers, and specialized equipment.
Strong attention to detail and quality.
#LI-NZ1
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
