Job Summary
Join our dynamic team as an Infrastructure Technology Specialist in Operations where you will leverage your expertise in ITIL V4 Change Management and Incident Management to enhance our operational efficiency. With a hybrid work model and day shifts you will play a crucial role in ensuring seamless IT operations without the need for travel. Your contributions will directly impact our companys success and societal advancement by maintaining robust IT infrastructure.
Responsibilities
- Oversee the implementation of ITIL V4 processes to ensure efficient and effective IT service management.
- Manage the entire change lifecycle from initiation to closure to minimize disruptions and enhance service delivery.
- Coordinate communication strategies for change management to ensure all stakeholders are informed and aligned.
- Implement incident management processes to quickly resolve issues and maintain service continuity.
- Analyze incident trends to identify areas for improvement and prevent future occurrences.
- Collaborate with cross-functional teams to ensure seamless integration of change management processes.
- Develop and maintain documentation for change and incident management processes to ensure compliance and consistency.
- Provide training and support to team members on ITIL V4 and change management best practices.
- Monitor and report on key performance indicators to assess the effectiveness of change and incident management processes.
- Utilize data analytics to drive continuous improvement in IT operations.
- Ensure adherence to company policies and industry standards in all change and incident management activities.
- Support the development of a culture of continuous improvement and operational excellence.
- Contribute to the companys mission by maintaining a reliable and efficient IT infrastructure that supports business objectives.
Qualifications
- Possess strong expertise in ITIL V4 with a proven track record of successful implementation.
- Demonstrate proficiency in managing the change lifecycle and communication strategies.
- Exhibit excellent problem-solving skills in incident management.
- Have a solid understanding of data analytics to drive process improvements.
- Show ability to work collaboratively in a hybrid work environment.
- Display strong organizational skills to manage multiple tasks effectively.
- Maintain up-to-date knowledge of industry standards and best practices.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
