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Amazon Connect lead/developer

00068479676

Kochi Recruitment

Dear Candidate

Join Cognizant and be part of high-impact digital transformation programs with leading global clients. If you're passionate about Salesforce, Customer Experience, CRM, or Contact Center solutions, we have exciting opportunities waiting for you!

Mega In-Person Weekend Hiring Event: 31st October 2026 (Saturday)
Experience: 4 - 12 Years
Location: Pan India
⏳ Notice Period: Immediate to 90 Days

Job Summary

We are seeking a skilled Technology Architect with 8 to 12 years of experience to design and implement cutting-edge solutions leveraging AWS technologies. The ideal candidate will play a pivotal role in driving innovation ensuring scalability and enhancing system performance while adhering to industry best practices.


Responsibilities

  • Design and implement scalable and secure solutions using AWS services such as Amazon Pinpoint Amazon RDS Amazon Kinesis Amazon S3 Amazon Connect Amazon Lex and AWS Lambda to meet business requirements.
  • Collaborate with cross-functional teams to understand system requirements and translate them into technical solutions that align with organizational goals.
  • Provide technical expertise in integrating AWS services to optimize workflows and enhance system efficiency.
  • Develop and maintain architectural documentation to ensure clarity and alignment across teams.
  • Conduct performance tuning and optimization of AWS services to ensure high availability and reliability of solutions.
  • Oversee the deployment and configuration of AWS services ensuring compliance with security standards and best practices.
  • Monitor and troubleshoot system issues providing timely resolutions to minimize downtime and disruptions.
  • Evaluate emerging AWS technologies and recommend their adoption to improve system capabilities and business outcomes.
  • Lead efforts to automate processes and workflows using AWS Lambda and other serverless technologies.
  • Ensure data integrity and security by implementing robust solutions using Amazon RDS and Amazon S3.
  • Collaborate with stakeholders to provide insights and recommendations for improving system architecture and user experience.
  • Support domain-specific requirements in Security Services and Retail Banking by tailoring solutions to meet industry standards and regulations.
  • Drive innovation by identifying opportunities for leveraging AWS services to enhance business processes and customer satisfaction.


Qualifications

  • Possess strong expertise in AWS services including Amazon Pinpoint Amazon RDS Amazon Kinesis Amazon S3 Amazon Connect Amazon Lex and AWS Lambda.
  • Demonstrate experience in designing and implementing scalable and secure architectures using cloud technologies.
  • Have a solid understanding of data integration performance optimization and system monitoring in AWS environments.
  • Showcase familiarity with domain-specific requirements in Security Services and Retail Banking which is considered a plus.
  • Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Display strong communication and collaboration skills to work effectively with cross-functional teams.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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