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Functional Consultant

00069321755

Microsoft Dynamics 365 CRM Functional Consultant

Hybrid role with occasional visits to client sites in London. Expected travel around twice per week.

  • Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.

  • The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

Why should you work at Microsoft Business Group?

  • Multi Award Winning Business
  • Official and Award-Winning Microsoft Partner
  • Award Winning Databricks Partner
  • Official GitHub Partner
  • Cloud Native Organisation
  • Growing International and Diverse teams
  • Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
  • Private Medical Insurance
  • Employee Assistance Program
  • Income Protection Cover
  • Death in Service Cover
  • Group Personal Pension Plan with enhanced employee contributions

  • Flexible Working and Working from Home

  • We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds

Job Summary

  • You will be working on Dynamics 365 CRM solution implementations for Cognizant’s public sector customers. Candidate will be working in a capacity of Functional Consultant within a project team.

Experience, understanding and knowledge required:

  • Experience of Dynamics 365 CE capabilities and extensibilities
  • Experience in leading business discussions with customer for project discovery and business process mapping
  • Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects
  • Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories
  • Ability to write clear, testable user stories using Gherkin acceptance criteria
  • Experience managing agile delivery teams and team of business analyst
  • Understanding of Design & configuration experience in Dynamics 365
  • In-depth knowledge of the Microsoft Dynamics CRM platform
  • Experience in doing fitment analysis of customer requirements
  • Knowledge in Performance tuning possibilities in Dynamics 365 implementations
  • Experience in collaborating with business stakeholders for data integration and data migration activities which can guide team of developers
  • Experience in managing Dynamics 365 projects in a capacity of product owner or business analyst
  • Capability to estimate Dynamics CRM project requirements
  • Knowledge in multiple components of responding to RFPs/RFIs
  • Capable of leading RFP responses for green field/Enhancement/Support D365 engagements
  • Microsoft Azure knowledge

  • Understanding of DevOps project implementation

Essential Technical Skills:

  • Dynamics 365 CE
  • Functional Consulting
  • Bid Management
  • Team Management

  • Agile

Nice to have:

  • Product Management

  • Azure DevOps


If you wish to apply, kindly send your profile to [email protected]

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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