The Crisis Agent serves as a key liaison between users, community partners, and the Waze platform to ensure map accuracy and real-time data integrity. This includes monitoring and updating the map during major events, identifying road closures, and establishing duration estimates. The agent also drives proactive sourcing by researching prospective closures and disruptions using advanced search methodologies, including Google Search and other verification tools.
In this role, you will:
- Monitor and update real-time road closures, incident reports, and event impacts to ensure map accuracy.
- Review and verify event specifications, road closure timings, and operational impacts before and during activations.
- Conduct targeted web searches using Google Search and reliable sources to anticipate and identify unscheduled or upcoming road closures.
- Actively participate in global team syncs and cross-regional alignments to share operational insights.
- Keep operational trackers, event calendars, and shift priorities organized and current.
What you need to have:
- Advanced or fluent English communication skills, both written and verbal.
- Strong research and information-retrieval skills.
- Solid proficiency in Google Sheets / Google Workspace for tracking and operational reporting.
- Strong analytical and problem-solving capabilities with meticulous attention to detail under tight deadlines.
- High degree of self-motivation and proactivity, with the ability to work independently and collaboratively across remote, multi-site teams.
- Excellent interpersonal skills with the ability to communicate clearly with global teams.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
