Job Details:
· Collaborate with client and project team to develop CX & UX strategies and solutions that solve real customer/user problems, and help clients achieve their business objectives.
· Execute stakeholder interviews and design thinking workshop with business stakeholders to understand their business goals and devise strategies to achieve them.
· Design valuable and satisfying experiences on the cutting edge by utilizing human centric, agile methodologies.
· Collaborate with consultants, researchers and developers to build innovative services and technologies utilizing agile development methods and lean thinking.
· Conduct quantitative and qualitative research to gain insights into optimization opportunities
Roles and Responsibilities:
· Collaborate with designers, researchers, consultants, developers, technology exprets and internal business leaders
· Communicate, present and collaborate with client stakeholders.
· Produce: experience strategies, experience blueprints, customer journey maps, information architectures, UX flows, wireframes, UI designs, visual designs, presentations.
· Manage review and feedback provisions to produce iterative cycles of production
· Attend and actively participate in required meetings
· Create hypotheses based on analysis and mapping it to measurable KPIs for testing verification
Skills and experience :
· 5+ years of UX design work experience
· User-centered design
· Design thinking
· UX Design
· UI Design
· Data driven design
· Information architecture
· Site mapping
· Workflows
· Wireframes
· Prototyping
· Design systems
· CX frameworks
· Proficiency in standard tools for prototyping/mockups/wireframes (Figma, XD etc.)
· Customer journey mapping
· Service design & blueprinting
· Persona & segment definition
· Responsive design
· Web design
· Mobile application design
· User research & testing
· KPI definition & analysis
· Visual design tools (Photoshop / Illustrator etc.)
· Agile practices
Preferred Skills and experience :
· Product Management
· Analytics platform management
· Agile certification (SAFe or other)
· AR / VR / 3D design
· Front end coding
· Database management
· Digital marketing experience (SEO, content marketing, social media marketing, email marketing)
· Design Thinking Certification (IDEO U)
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Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.











