Job Title: Business Analyst – Insurance / Financial Services
Experience: 5+ Years
Domain: Insurance / Banking / Financial Services
Location: Malaysia
Job Summary
We are seeking an experienced Business Analyst to drive business transformation initiatives within the Insurance or Financial Services domain. The ideal candidate will work closely with business stakeholders and IT teams to analyze processes, define requirements, design target operating models, and deliver process improvement solutions.
Key Responsibilities
Conduct business process mapping and gap analysis.
Understand and document current-state (As-Is) and future-state (To-Be) processes.
Recommend Target Operating Models (TOM) and process improvements.
Gather, analyze, and document business and functional requirements.
Act as a bridge between business users, SMEs, and IT delivery teams.
Facilitate workshops and stakeholder discussions.
Prepare BRDs, functional specifications, process flows, and workflow documentation.
Support solution validation, UAT, and implementation activities.
Required Skills
Business Analysis & Requirements Gathering
Business Process Mapping (BPMN/Visio)
Target Operating Model Design
Gap Analysis & Process Re-engineering
Stakeholder Management
BRD / FRD Documentation
UAT Support
Agile / Waterfall Methodologies
Domain Experience
Insurance: Policy Administration, Underwriting, Claims, Reinsurance OR
Financial Services: Banking Operations, Payments, Lending, Wealth Management
Qualifications
Bachelor's Degree in Business, Finance, Insurance, IT, or related fields.
5+ years of Business Analyst experience in Insurance or Financial Services.
Strong communication, analytical, and documentation skills.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
