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Business Analyst – Insurance / Financial Services

47874

Job Title: Business Analyst – Insurance / Financial Services

Experience: 5+ Years


Domain: Insurance / Banking / Financial Services

Location: Malaysia

Job Summary

We are seeking an experienced Business Analyst to drive business transformation initiatives within the Insurance or Financial Services domain. The ideal candidate will work closely with business stakeholders and IT teams to analyze processes, define requirements, design target operating models, and deliver process improvement solutions.

Key Responsibilities

  • Conduct business process mapping and gap analysis.

  • Understand and document current-state (As-Is) and future-state (To-Be) processes.

  • Recommend Target Operating Models (TOM) and process improvements.

  • Gather, analyze, and document business and functional requirements.

  • Act as a bridge between business users, SMEs, and IT delivery teams.

  • Facilitate workshops and stakeholder discussions.

  • Prepare BRDs, functional specifications, process flows, and workflow documentation.

  • Support solution validation, UAT, and implementation activities.

Required Skills

  • Business Analysis & Requirements Gathering

  • Business Process Mapping (BPMN/Visio)

  • Target Operating Model Design

  • Gap Analysis & Process Re-engineering

  • Stakeholder Management

  • BRD / FRD Documentation

  • UAT Support

  • Agile / Waterfall Methodologies

Domain Experience

  • Insurance: Policy Administration, Underwriting, Claims, Reinsurance OR

  • Financial Services: Banking Operations, Payments, Lending, Wealth Management

Qualifications

  • Bachelor's Degree in Business, Finance, Insurance, IT, or related fields.

  • 5+ years of Business Analyst experience in Insurance or Financial Services.

  • Strong communication, analytical, and documentation skills.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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