Job Summary
The SME-Policy Servicing role is pivotal in ensuring efficient policy management within the Life and Annuities Insurance domain. With a hybrid work model and day shifts the candidate will leverage their expertise in MS Office to streamline processes and enhance customer satisfaction. This position requires 3 to 5 years of experience in the insurance sector focusing on policy servicing.
Responsibilities
- Manage and oversee policy servicing operations to ensure smooth and efficient processing of life and annuities insurance policies.
- Collaborate with cross-functional teams to optimize policy management workflows and enhance operational efficiency.
- Utilize MS Office tools to analyze data generate reports and support decision-making processes.
- Provide expert guidance on policy servicing matters ensuring compliance with industry standards and regulations.
- Develop and implement strategies to improve customer satisfaction and retention in the insurance domain.
- Monitor and evaluate policy servicing metrics to identify areas for improvement and drive process enhancements.
- Coordinate with stakeholders to resolve complex policy servicing issues and ensure timely resolution.
- Facilitate training sessions for team members to enhance their understanding of policy servicing procedures and best practices.
- Conduct regular audits of policy servicing activities to ensure accuracy and compliance with company policies.
- Support the development of new policy servicing initiatives that align with the companys strategic goals.
- Engage in continuous learning to stay updated with industry trends and advancements in policy servicing.
- Contribute to the creation of a collaborative and innovative work environment that fosters growth and development.
- Ensure all policy servicing activities are conducted in a manner that upholds the companys values and commitment to excellence. Qualifications
- Possess strong analytical skills and proficiency in MS Office to effectively manage policy servicing tasks.
- Demonstrate in-depth knowledge of life and annuities insurance with a focus on policy management and servicing.
- Exhibit excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
- Show a proactive approach to problem-solving and the ability to adapt to changing industry dynamics.
- Have a keen eye for detail and a commitment to maintaining high standards of accuracy and compliance.
- Display a customer-centric mindset prioritizing customer satisfaction and service excellence.
- Bring a minimum of 3 years of experience in the insurance sector specializing in policy servicing.
Certifications Required
Certified Insurance Service Representative (CISR) or equivalent certification in insurance policy servicing.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.