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Field Support Engineer

00069692621

Job Summary:

  • Provide on-site desktop support for end users.

  • Deliver desk-side support during business hours.

  • Take end-to-end ownership of incidents and service requests to ensure timely resolution.

  • Coordinate with cross-functional IT teams for issue resolution.

  • Support user onboarding, including device setup and account provisioning.

  • Manage incidents and service requests using ITSM tools (e.g., ServiceNow)

Key Responsibilities

Service Delivery & Desktop Support

  • Provide on-site desktop support for end users.

  • Deliver desk-side support during business hours.

  • Take end-to-end ownership of incidents and service requests to ensure timely resolution.

  • Coordinate with cross-functional IT teams for issue resolution.

  • Support user onboarding, including device setup and account provisioning.

  • Manage incidents and service requests using ITSM tools (e.g., ServiceNow)

  • Ensure accurate ticket logging, categorisation, and resolution tracking.

  • Adhere to SLAs and follow ITIL-based processes.

  • Prioritise and resolve issues based on business impact.

  • Install, configure, and troubleshoot Windows laptops and desktops.

  • Support multi-monitor setups and peripheral devices.

  • Troubleshoot hardware, software, and network connectivity issues.

  • Provide support for collaboration tools (e.g., Microsoft 365, Teams).

  • Support mobile devices and remote access solutions.

  • Provide support for VDI/Citrix or virtual desktop environments.

User & Stakeholder Support

  • Communicate effectively with end users and provide timely updates on issues.

  • Maintain a high level of customer service and user satisfaction.

  • Handle high-priority incidents in a professional and calm manner.

Technical Skills

  • Strong knowledge of Windows OS and desktop support.

  • Experience with hardware troubleshooting and device setup.

  • Familiarity with Active Directory, VPN, networking basics.

  • Experience with VDI/Citrix environments is a plus.

Tools & Processes

  • Experience with ITSM tools (ServiceNow).

  • Understanding of SLA-driven support and ITIL processes.

Soft Skills

  • Strong communication and interpersonal skills.

  • Problem-solving and analytical thinking.

  • Ability to work under pressure and manage priorities.

  • High level of ownership, attention to detail, and accountability.

Essential Skills:

  • ServiceNow, Active Directory, VPN, M365 applications and OS imaging

Nice to Have Skills:

  • Domain experience - BFSI / Asset Mgmt

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

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