JD: Smartsheet Business Use Case & Functional Consultant (10–12 Years)
Role Title: Smartsheet Functional Consultant / Business Use Case Expert
Experience: 10–12 years (with 5+ years in Smartsheet functional consulting preferred)
Location / Mode: Bangalore / Hybrid (adjustable)
Role Summary
We are seeking a Smartsheet Business Use Case & Functional Consultant who excels at translating business needs into Smartsheet-based solutions. This role focuses on use-case identification, process mapping, functional design, user experience, adoption, and benefits realization. You will guide stakeholders on best practices and build functional solutions that drive measurable operational efficiency.
Key Responsibilities
Use Case Discovery & Consulting
- Lead discovery workshops to identify and prioritize high-value Smartsheet use cases:
- PMO, program management, intake/request management, CAPA, audit tracking, content ops, campaign tracking, vendor management, risk/issue management, etc.
- Conduct process mapping and translate business workflows into Smartsheet solution designs.
- Build business cases and ROI narratives: time saved, error reduction, visibility improvements.
Functional Design & Solution Build
- Create functional designs:
- sheet structures, forms, approval workflows, reports, dashboards, user roles and permissions
- Configure:
- Forms for intake
- Conditional logic and process flows
- Reports and cross-sheet views
- Dashboards (exec + operational)
- WorkApps (preferred) for role-based experience
Adoption & Change Management
- Drive adoption strategies:
- user segmentation (exec/power/standard)
- training plans, playbooks, office hours
- communication packs and quick reference guides
- Define governance and operating model with business owners:
- ownership, ongoing updates, hygiene routines, escalation paths
- Partner with SMEs to ensure processes are audit-friendly and scalable.
Stakeholder Management
- Work with senior business leaders to align solutions to KPIs and business priorities.
- Act as the functional SME bridging business teams and technical delivery.
- Translate functional requirements into technical backlog/user stories (if a technical team builds integrations).
Benefits Realization
- Track outcomes post go-live:
- adoption, cycle time reduction, throughput improvement, SLA adherence
- Maintain roadmap for enhancements and continuous improvement.
Required Skills & Qualifications
- 10–12 years overall experience in business process consulting / PMO / workflow solutions.
- Strong hands-on knowledge of Smartsheet functional capabilities (sheets, reports, dashboards, forms, automation).
- Strong requirement gathering, process mapping, and stakeholder facilitation skills.
- Experience designing solutions for:
- project/program management, operations, service delivery, content ops, governance tracking
- Excellent communication, storytelling, and change management capabilities.
Preferred / Good to Have
- Experience in enterprise rollout / centre of excellence (CoE) models.
- Familiarity with Smartsheet premium apps (Control Centre, Dynamic View, WorkApps) - functional perspective.
- Experience in regulated/validated domains (Life Sciences/Pharma) - preferred.
- Exposure to Agile, Lean, Six Sigma, or BPM.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.