About the role
As an IT Field Support Specialist, you will join Cognizant to work on-site in Montigny-le-Bretonneux, supporting a major player in the automotive sector. This role is part of a multi-year global contract to modernize workplace services, covering the client's sites and offices worldwide.
In this specific role, you will provide on-site technical support to end users.
Your responsibilities
- Provide on-site technical support: install, configure, and maintain desktops, laptops, printers, and other devices
- Handle incidents and requests from start to finish, following the defined SLAs
- Support ITSM processes (incident, problem, and change management) and keep clear records of your work
- Work with remote support teams and other departments on more complex issues
- Take part in deployment projects: hardware rollouts, migrations, and upgrades
- Provide basic training to users and contact suppliers or partners when needed
Required profile
- At least 4 years of overall experience, including 2 years in desktop/deskside support
- Fluent French required
- Professional English required (you will regularly work with English-speaking contacts as part of this international contract)
- Valid driver's license (if travel is required)
Technical skills
- Windows and Mac (devices and desktop environment)
- ITSM tool (ServiceNow, Remedy, or Jira Service Management)
- Basic network knowledge
- Good understanding of hardware troubleshooting and repair
Soft skills
- Strong problem-solving and communication skills
- Ability to work independently in the field
- Customer service mindset and good listening skills
Environment & methods
- Knowledge of ITSM processes and SLA-based work
- Ability to keep clear and accurate documentation
Work model: on-site
This role requires full-time on-site presence at the client location in Montigny-le-Bretonneux.
Conditions may change depending on project needs, but we are committed to clear communication about expectations.
We look forward to meeting curious and engaged candidates. Even if you do not meet all the criteria, feel free to apply, your transferable experience and motivation can make a difference.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
