Job Summary
This role involves providing exceptional customer service and technical support for contact center operations service desk and POS software and hardware. The candidate will troubleshoot issues ensure seamless operations and contribute to enhancing customer satisfaction. The position requires rotational shifts and hybrid work model with proficiency in English and Spanish.
Responsibilities
- Provide technical support and troubleshooting assistance for contact center operations ensuring smooth functionality and minimal downtime.
- Address customer inquiries and resolve issues related to service desk operations with a focus on efficiency and accuracy.
- Diagnose and resolve technical problems associated with POS software and hardware to ensure uninterrupted business operations.
- Collaborate with team members to identify recurring issues and implement effective solutions to enhance system reliability.
- Maintain detailed documentation of technical issues resolutions and customer interactions for future reference and process improvement.
- Communicate effectively with customers in both English and Spanish ensuring clarity and understanding in all interactions.
- Monitor system performance and proactively identify potential issues to prevent service disruptions.
- Provide timely updates to customers and stakeholders regarding the status of their issues and resolutions.
- Assist in the configuration and setup of POS systems ensuring compatibility with business requirements.
- Conduct regular system checks and maintenance to optimize performance and extend the lifespan of hardware and software.
- Stay updated on the latest advancements in contact center technologies and POS systems to provide informed recommendations.
- Support rotational shifts to ensure 24/7 availability for customer service and technical support needs.
- Uphold the companys commitment to delivering high-quality service and contributing to customer satisfaction. Qualifications
- Demonstrate strong technical knowledge and troubleshooting skills in contact center operations and POS systems.
- Exhibit excellent customer service skills with the ability to handle inquiries and resolve issues effectively.
- Possess domain expertise in service desk operations ensuring efficient handling of technical problems.
- Showcase fluency in English and Spanish with the ability to communicate clearly and professionally in both languages.
- Have a minimum of 1 year and maximum of 3 years of relevant experience in technical support and customer service roles.
- Display familiarity with hybrid work models and adaptability to rotational shifts.
- Bring a proactive approach to identifying and resolving technical challenges contributing to seamless operations.
- Present strong documentation skills for maintaining detailed records of technical issues and resolutions.
- Demonstrate the ability to collaborate effectively with team members to achieve shared goals.
- Show commitment to staying updated on industry trends and advancements in relevant technologies.
- Exhibit problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Possess a customer-centric mindset ensuring satisfaction and positive experiences for all stakeholders.
- Display a willingness to learn and grow within the role contributing to the companys long-term success.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.