Job Summary
We are seeking a highly organized and detail-oriented IT Operations Analyst – Commercial Support to support commercial operations, including Market Access and Sales Force teams. This role focuses on process governance, stakeholder coordination, operational excellence, and continuous improvement within a regulated environment.
The ideal candidate will ensure high-quality deliverables, compliance adherence, and efficient workflow execution while collaborating with cross-functional teams and external partners.
Responsibilities
- Market Access and Sales Force support within the bureaucratic and administrative scope;
- Standardize and validate stakeholder team processes (ensuring adherence to compliance rules and best practices), while managing deliverables, deadlines, data quality, and pipelines;
- Training and mapping of process improvement opportunities;
- Active participation in periodic alignment meetings (daily, weekly, etc.) to manage demands and follow-ups (FUPs) for both Cognizant and MSD;
- SLA Management: Consistently achieving a 90% target;
- Testing and training for new process improvement applications;
- Development of training materials and educational resources;
- Creation, validation, and periodic updates of materials published on MSD’s internal portals (Intranet);
- Contract submission, platform registration, and documentation validation for vendors contracted by Marketing, Market Access, and Sales Force departments.
Required Qualifications
- Advanced proficiency in Portuguese and English (written and spoken).
- Experience in operations, IT support, or commercial support roles.
- Strong knowledge of process management, documentation, and governance practices.
- Ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
- Strong attention to detail and commitment to data quality.
Preferred Skills
- Experience supporting pharmaceutical, healthcare, or commercial operations environments.
- Familiarity with SLA/KPI tracking and reporting.
- Experience with vendor management and contract processes.
- Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
- Strong communication and stakeholder management skills.
Work Model
- Hybrid work model based in São Paulo, Brazil.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.