Work Model: Hybrid (2-3 days per week onsite y)
About the role
In this role, you will:
- Own the end‑to‑end technical architecture for the ServiceNow platform, ensuring scalability, maintainability, security, and performance across all modules.
- Lead the creation of High‑Level Designs (HLDs) and Low‑Level Designs (LLDs) for complex, global and multi‑instance ServiceNow environments.
- Translate strategic business and technology objectives into actionable architectural roadmaps and platform blueprints.
- Drive and enforce technical governance, best practices, and architectural standards across all platform initiatives.
- Act as the highest technical escalation point, providing guidance on integrations, performance tuning, security, and data modelling.
Work model
The working arrangements for this role are accurate as of the date of posting and may change depending on business or client needs.
What you need to have to be considered
- Active ServiceNow Certified Technical Architect (CTA) – mandatory.
- Fluency in Dutch - Mandatory
- 8+ years of hands‑on experience in ServiceNow design, development, and implementation.
- 3–5+ years as a Platform or Enterprise Architect delivering large‑scale ServiceNow programs.
- Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, CSM, SPM, SecOps).
- Strong knowledge of platform security (ACLs, encryption), scripting (JavaScript/GlideScript), data modelling, Flow Designer, Service Portal, ATF, Integration Hub, Now Experience, NowAssist and NowCreate.
- Proven track record designing and governing complex integrations, APIs, and enterprise data models (CMDB, CSDM).
- Experience collaborating with senior stakeholders and presenting architectural decisions at executive level.
These will help you stand out
- Additional ServiceNow certifications (CAD, CIS – ITSM/HRSD/ITOM/etc.).
- Familiarity with Enterprise Architecture frameworks such as TOGAF.
- Experience working within Agile and DevOps delivery environments.
- Fluency in English & Dutch; knowledge of additional EU languages is a plus.
What we offer (Netherlands)
- Competitive salary based on your experience and qualities.
- NS business card for commuting.
- 25 days of paid leave per year.
- Laptop and smartphone.
- Pension scheme.
- Cognizant covers the gross base premium for health insurance through CZ
- Access to Udemy and Cognizant Academy for continuous learning.
- Technology‑driven, innovative environment with a strong global backbone.
- Open, “can‑do’’ team culture in an international environment.
Contact the Recruiter
[email protected]
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
