ServiceNow Technical Architect (Dutch speaking)

Location: Netherlands
Work Model: Hybrid (2-3 days per week onsite y)

About the role

As a Technical Architect – ServiceNow, you will make an impact by shaping and governing the architectural foundation of complex, enterprise‑scale ServiceNow implementations. You will be a valued member of our Digital & Technology / ServiceNow Practice and collaborate closely with solution architects, delivery teams, clients, and senior business stakeholders.

In this role, you will:

Own the end‑to‑end technical architecture for the ServiceNow platform, ensuring scalability, maintainability, security, and performance across all modules.
Lead the creation of High‑Level Designs (HLDs) and Low‑Level Designs (LLDs) for complex, global and multi‑instance ServiceNow environments.
Translate strategic business and technology objectives into actionable architectural roadmaps and platform blueprints.
Drive and enforce technical governance, best practices, and architectural standards across all platform initiatives.
Act as the highest technical escalation point, providing guidance on integrations, performance tuning, security, and data modelling.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days per week in a client or Cognizant office in the Netherlands. Regardless of your working arrangement, we support a healthy work‑life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change depending on business or client needs.

What you need to have to be considered

Active ServiceNow Certified Technical Architect (CTA) – mandatory.
Fluency in Dutch - Mandatory
8+ years of hands‑on experience in ServiceNow design, development, and implementation.
3–5+ years as a Platform or Enterprise Architect delivering large‑scale ServiceNow programs.
Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, CSM, SPM, SecOps).
Strong knowledge of platform security (ACLs, encryption), scripting (JavaScript/GlideScript), data modelling, Flow Designer, Service Portal, ATF, Integration Hub, Now Experience, NowAssist and NowCreate.
Proven track record designing and governing complex integrations, APIs, and enterprise data models (CMDB, CSDM).
Experience collaborating with senior stakeholders and presenting architectural decisions at executive level.

These will help you stand out

Additional ServiceNow certifications (CAD, CIS – ITSM/HRSD/ITOM/etc.).
Familiarity with Enterprise Architecture frameworks such as TOGAF.
Experience working within Agile and DevOps delivery environments.
Fluency in English & Dutch; knowledge of additional EU languages is a plus.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you don’t meet every preferred requirement. Your transferable skills and unique experiences matter.

What we offer (Netherlands)

Competitive salary based on your experience and qualities.
NS business card for commuting.
25 days of paid leave per year.
Laptop and smartphone.
Pension scheme.
Cognizant covers the gross base premium for health insurance through CZ
Access to Udemy and Cognizant Academy for continuous learning.
Technology‑driven, innovative environment with a strong global backbone.
Open, “can‑do’’ team culture in an international environment.

Contact the Recruiter

Nikoletta Katona
[email protected]

Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
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Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.