About the Role
We are seeking a high-impact Senior Manager to lead business transformation and operational excellence initiatives for Fortune 500 clients across Retail, Travel, and Hospitality. This role is ideal for a consulting leader who excels at solving complex business challenges, influencing senior stakeholders, and delivering measurable business outcomes.
Key Responsibilities
- Lead business transformation, process improvement, and operational excellence programs.
- Conduct assessments, workshops, and stakeholder interviews to identify opportunities and drive strategic decisions.
- Design future-state operating models, transformation roadmaps, and process optimization initiatives.
- Partner with executive stakeholders to improve efficiency, customer experience, growth, and profitability.
- Drive change management and ensure successful adoption of transformation initiatives.
- Collaborate closely with cross-functional teams and mentor consulting professionals.
- Support business development, solutioning, and thought leadership efforts.
Required Qualifications
- 10+ years of experience in management consulting, business transformation, or operational excellence.
- Strong expertise in process optimization, operating model design, and stakeholder-led consulting.
- Industry experience in one or more of the following:
- Retail & Omnichannel Operations
- Customer Experience & Merchandising
- Travel & Transportation
- Hospitality Operations
- Supply Chain & Logistics
- Proven ability to lead executive workshops, business assessments, and transformation programs.
- Excellent executive communication, facilitation, and relationship management skills.
- Willingness to travel and work closely with clients and delivery teams.
Preferred Qualifications
- MBA or equivalent advanced degree.
- Lean Six Sigma certification.
- Experience with Digital Transformation, AI, Automation, Analytics, or Process Mining.
Ideal Candidate
A strategic consulting leader who combines business transformation expertise, operational excellence, and executive stakeholder management to help clients accelerate growth, enhance customer experiences, and achieve sustainable business value. Strong workshop facilitation, assessment leadership, and team collaboration skills are essential.
Travel: Up to 50%
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
