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TL-CX-Backoffice Helpdesk

00067912312



Job Summary

Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With your expertise in English communication and domain knowledge in hi-tech you will ensure seamless customer interactions and efficient problem resolution. This role offers a rotational shift work model from our office providing you with a challenging yet rewarding environment.


Responsibilities

  • Provide exceptional support to customers by addressing their queries and resolving issues efficiently.
  • Collaborate with cross-functional teams to ensure smooth operations and enhance customer satisfaction.
  • Utilize your expertise in English communication to deliver clear and concise information to customers.
  • Manage and prioritize multiple tasks to meet deadlines and maintain service quality.
  • Implement best practices in helpdesk operations to improve efficiency and customer experience.
  • Analyze customer feedback to identify areas for improvement and propose actionable solutions.
  • Maintain accurate records of customer interactions and resolutions for future reference.
  • Assist in the development and implementation of training programs for new team members.
  • Monitor and report on helpdesk performance metrics to drive continuous improvement.
  • Stay updated with industry trends and advancements to provide informed support and advice.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Contribute to team meetings and brainstorming sessions to foster innovation and growth.
  • Support the companys mission by delivering high-quality service that positively impacts society.

    • Qualifications

  • Demonstrate proficiency in English communication to effectively interact with customers.
  • Possess domain knowledge in hi-tech to understand and address customer needs accurately.
  • Exhibit strong problem-solving skills to resolve customer issues promptly.
  • Show ability to work in a rotational shift environment and adapt to changing schedules.
  • Display excellent organizational skills to manage multiple tasks efficiently.
  • Have experience in a backoffice or helpdesk role within the hi-tech industry.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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