Job Summary
Key Responsibilities
- Provide on-site technical support to end users for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices at client locations.
- Troubleshoot and resolve IT incidents and service requests within defined SLAs to ensure minimal downtime.
- Perform routine maintenance and system health checks to ensure optimal performance of IT infrastructure.
- Support IT Service Management (ITSM) processes, including incident, problem, and change management.
- Coordinate with remote support teams and cross-functional departments to resolve complex technical issues.
- Execute remote desktop support strategies when required, ensuring seamless hybrid support coverage.
- Maintain accurate documentation of service activities, issue resolutions, and asset updates.
- Monitor system performance and proactively identify potential issues before they escalate.
- Ensure compliance with IT policies, security standards, and data protection protocols during field operations.
- Assist in deployment projects, including hardware rollouts, upgrades, and migrations.
- Provide basic user training and guidance on IT systems and tools to enhance productivity.
- Collect and analyze user feedback to improve service quality and customer satisfaction.
- Liaise with vendors and third-party service providers for hardware replacements and escalations.
- Participate in continuous improvement initiatives to enhance IT support processes and efficiency.
Required Skills & Qualifications
- Strong knowledge of desktop support, networking fundamentals, and operating systems (Windows/Mac)
- Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management)
- Good understanding of hardware troubleshooting and repair
- Familiarity with remote support tools and hybrid work environments
- Excellent problem-solving and communication skills
- Ability to work independently in field environments
Valid driver’s license (if travel is required)
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
