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Senior Manager – ServiceNow Expert Business Process Consultant

00070457862

Location: Budapest, Hungary

Job Type: Full-time

Working model: Hybrid

About Cognizant

Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

Job Description

We are seeking a talented and motivated Senior Manager – ServiceNow Expert Business Process Consultant to join our team. In this role, you will be responsible for leading strategic ServiceNow transformation initiatives, providing expert advisory services, and supporting business growth activities. You will work closely with executive stakeholders, delivery teams, and customers to drive business value through process excellence and technology innovation.

Key Responsibilities

· Lead large-scale ServiceNow transformation and implementation programs.

· Provide strategic business process consultancy.

· Manage executive stakeholder relationships.

· Drive process improvement and optimisation initiatives.

· Lead testing, hypercare, and business readiness activities.

· Mentor project teams and provide subject matter expertise.

· Support RFP activities and sales opportunities.

· Drive innovation initiatives, including AI and automation adoption.

· Promote continuous improvement across ServiceNow engagements.

Qualifications

· Extensive experience managing complex ServiceNow programs.

· Strong leadership and consulting experience.

· Experience with Agile, Scrum, Kanban, or Prince2 methodologies.

· Bachelor's or Master's degree in Business, IT, or a related field.

· Skills and Experience

· Advanced stakeholder and executive engagement skills.

· Expertise in process mapping methodologies such as APQC and SIPOC.

· Strong business transformation and change management experience.

· Experience leading global implementation teams.

· Strong analytical and problem-solving capabilities.

· Experience supporting pre-sales and RFP activities.

· Excellent communication and presentation skills.

· ServiceNow certifications highly desirable.

Why Join Us

· Competitive salary and a wide range of benefits.

· Opportunities for professional growth and development.

· Collaborative and innovative work environment.

· Commitment to diversity and inclusion.

How to Apply

Interested candidates are encouraged to apply through the Cognizant Careers website.

Equal Opportunity Employer

Cognizant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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