Cognizant is seeking a Software Licensing and Billing Engineer to manage day-to-day enterprise software licensing requests, licence assignments, software entitlement validation and associated ServiceNow workflows. The role requires evaluating requests against business justification, user role, licence availability and product-specific approval processes before approving, rejecting, fulfilling or routing the request to the appropriate team.
Key Responsibilities
- Manage the Global Tech Software and Licensing ServiceNow queue and process software/licence requests.
- Review requests based on the requested product, business justification, requester profile, previous usage, available entitlement and applicable workflow.
- Approve or reject licence requests based on documented licensing and eligibility requirements.
- Validate existing entitlements before assigning additional licences.
- Assign available licences through the appropriate licensing portal and maintain day-to-day portal administration.
- Monitor licence pools and optimise consumption of available entitlements before additional licences are purchased.
- Review licence usage and identify opportunities to optimise licence allocation.
- Export and review user/licence information for auditing and licence validation activities.
- Follow product-specific approval and fulfilment workflows rather than treating all software requests the same way.
- Route requests requiring specialist approval to the appropriate Governance, application administration, Software Deployment or Service Desk teams.
- Ensure sufficient business justification and supporting information are captured for audit purposes.
- Document ticket actions, approval rationale and fulfilment information in ServiceNow.
- Maintain product-specific entitlement and approval guidance within operational documentation/playbooks.
Qualifications:
The successful candidate will have 5 plus years of experience with the following skills:
- Software Licensing Administration
- Licence Assignment and Entitlement Management
- Software Licence Optimisation
- ServiceNow Request Management
- Software Licensing Portals
- Licence Usage and Availability Validation
- Software Request Approval/Denial
- Business Justification Validation
- Licence Auditing
- Software Governance and Approval Workflows
- Operational Documentation
The salary range for this role is between $79,000 and $90,000 depending on the skills and qualifications of the candidate. Applications will be accepted till 11/11/2026.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
