We're Hiring: CRM Business Functional Tester
Are you someone who speaks both "business" and "tech"? We're looking for a CRM Functional Tester who can turn complex business workflows into air-tight test cases — and make sure nothing slips through the cracks before it reaches end users.
Unlike a pure technical tester, this role is all about business logic, workflows, and user experience.
What You'll Do:
✅ Analyze BRDs & FSDs — build test plans with full traceability to business requirements
✅ Functional & E2E Testing — Lead Management, Opportunity tracking, Case Management, Campaign automation
✅ Data Integrity & Integration — verify data flows, RBAC permissions, and dashboard accuracy
✅ Defect Management — log bugs in Jira/Azure DevOps, run regression tests, communicate business impact
✅ UAT Support — guide stakeholders, prepare test data, translate tech findings into plain language
️ What You'll Need:
• Hands-on CRM testing: Salesforce, MS Dynamics 365, or SAP/Oracle CRM (non-negotiable)
• Tools: Jira, Selenium, Postman, Zephyr, Azure DevOps
• Basic SQL for database verification
• Agile/Scrum mindset and strong SDLC understanding
• ISTQB / Salesforce Admin / Dynamics 365 certifications are a big plus
Experience: 2–5 years in software testing, with 1–2 years specifically in CRM environments.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.