Field Services Audio Visual Technician
About the role
As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.
In this role, you will:
- Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
- Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
- Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
- Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
- Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.
Work model
Tthis is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
- Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
- Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
- Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
- Understanding of networking concepts and remote support technologies.
- Excellent problem-solving, customer service, communication, and stakeholder management skills.
- Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.
These will help you stand out
- Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
- Previous experience within the Media, Entertainment, or related industries.
- Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
- Knowledge of workplace technology best practices and conference room operational support.
- Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
