- Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
- Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
- Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
- Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
- Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.
- 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
- Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
- Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
- Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
- Understanding of networking concepts and remote support technologies.
- Excellent problem-solving, customer service, communication, and stakeholder management skills.
- Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.
- Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
- Previous experience within the Media, Entertainment, or related industries.
- Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
- Knowledge of workplace technology best practices and conference room operational support.
- Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
