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Field Services Audio Visual Tech

00070045981

Field Services Audio Visual Technician
About the role
As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.
In this role, you will:
  • Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
  • Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
  • Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
  • Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
  • Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.
Work model
Tthis is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
  • 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
  • Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
  • Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
  • Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
  • Understanding of networking concepts and remote support technologies.
  • Excellent problem-solving, customer service, communication, and stakeholder management skills.
  • Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.
These will help you stand out
  • Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
  • Previous experience within the Media, Entertainment, or related industries.
  • Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
  • Knowledge of workplace technology best practices and conference room operational support.
  • Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

APJ Dez
Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
Decree Olam Team Leader - Intuitive Operations & Automation
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
Apj Kate
I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.
Kate Wilson Technology Consulting Manager

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