Field Services Audio Visual Tech, Buenos Aires, Buenos Aires, Argentina

Field Services Audio Visual Technician

About the role

As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In this role, you will:

Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

Tthis is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
Understanding of networking concepts and remote support technologies.
Excellent problem-solving, customer service, communication, and stakeholder management skills.
Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
Previous experience within the Media, Entertainment, or related industries.
Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
Knowledge of workplace technology best practices and conference room operational support.
Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Über Cognizant 
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.

Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.

Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.

Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.