Greek speaking Customer Support Representative

Greek speaking Customer Support Representative

Role Overview

We are seeking a customer-focused and proactive Customer Support Representative to deliver exceptional service and support to our customers. In this role, you will be the first point of contact for customer inquiries, product-related questions, warranty registrations, and technical issues. You will be responsible for providing first-level support, accurately documenting customer interactions, and ensuring timely resolution or escalation of issues.

Key Responsibilities

• Receive and respond to customer inquiries related to product information, warranty registration, and general support requests.
• Deliver first-level resolution for customer interactions while ensuring an excellent customer experience.
• Promptly acknowledge and respond to customer queries through designated communication channels.
• Accurately document customer concerns, troubleshooting activities, resolutions, and follow-up actions in the CRM system.
• Create, categorize, prioritize, and manage support tickets in accordance with established processes and service levels.
• Escalate complex or unresolved issues to the appropriate support groups following defined escalation procedures.
• Independently identify, troubleshoot, and resolve customer inquiries and service requests whenever possible.
• Maintain detailed and accurate records of all customer interactions and support activities.
• Meet daily operational targets and Key Performance Indicators (KPIs), including productivity, quality, and customer satisfaction metrics.
• Ensure adherence to company policies, procedures, and customer service standards.

Required Skills & Qualifications

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to troubleshoot and analyze customer issues effectively.
• Have excellent written and verbal communication skills in Greek and at least upper-intermediate English, trilingual candidates will have an advantage
• Experience IT Service Desk or customer service is an advantage
• Have High School degree or higher
• You are open to work in different shifts (each shift is 8 hours)
• are flexible, open-minded personality with a "can do" attitude

We can offer:

· Multilingual environment

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

· Easy to access location and modern office building, hybrid working environment

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move

· SportPass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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