Greek speaking Customer Support Representative
Role Overview
We are seeking a customer-focused and proactive Customer Support Representative to deliver exceptional service and support to our customers. In this role, you will be the first point of contact for customer inquiries, product-related questions, warranty registrations, and technical issues. You will be responsible for providing first-level support, accurately documenting customer interactions, and ensuring timely resolution or escalation of issues.
Key Responsibilities
- Receive and respond to customer inquiries related to product information, warranty registration, and general support requests.
- Deliver first-level resolution for customer interactions while ensuring an excellent customer experience.
- Promptly acknowledge and respond to customer queries through designated communication channels.
- Accurately document customer concerns, troubleshooting activities, resolutions, and follow-up actions in the CRM system.
- Create, categorize, prioritize, and manage support tickets in accordance with established processes and service levels.
- Escalate complex or unresolved issues to the appropriate support groups following defined escalation procedures.
- Independently identify, troubleshoot, and resolve customer inquiries and service requests whenever possible.
- Maintain detailed and accurate records of all customer interactions and support activities.
- Meet daily operational targets and Key Performance Indicators (KPIs), including productivity, quality, and customer satisfaction metrics.
- Ensure adherence to company policies, procedures, and customer service standards.
Required Skills & Qualifications
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to troubleshoot and analyze customer issues effectively.
- Have excellent written and verbal communication skills in Greek and at least upper-intermediate English, trilingual candidates will have an advantage
- Experience IT Service Desk or customer service is an advantage
- Have High School degree or higher
- You are open to work in different shifts (each shift is 8 hours)
- are flexible, open-minded personality with a "can do" attitude
We can offer:
· Multilingual environment
· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
· Easy to access location and modern office building, hybrid working environment
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move
· SportPass (at a discounted price), medical benefits and other perks
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games, etc.)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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