Greek speaking Customer Support Representative
Role Overview
We are seeking a customer-focused and proactive Customer Support Representative to deliver exceptional service and support to our customers. In this role, you will be the first point of contact for customer inquiries, product-related questions, warranty registrations, and technical issues. You will be responsible for providing first-level support, accurately documenting customer interactions, and ensuring timely resolution or escalation of issues.
Key Responsibilities
- Receive and respond to customer inquiries related to product information, warranty registration, and general support requests.
- Deliver first-level resolution for customer interactions while ensuring an excellent customer experience.
- Promptly acknowledge and respond to customer queries through designated communication channels.
- Accurately document customer concerns, troubleshooting activities, resolutions, and follow-up actions in the CRM system.
- Create, categorize, prioritize, and manage support tickets in accordance with established processes and service levels.
- Escalate complex or unresolved issues to the appropriate support groups following defined escalation procedures.
- Independently identify, troubleshoot, and resolve customer inquiries and service requests whenever possible.
- Maintain detailed and accurate records of all customer interactions and support activities.
- Meet daily operational targets and Key Performance Indicators (KPIs), including productivity, quality, and customer satisfaction metrics.
- Ensure adherence to company policies, procedures, and customer service standards.
Required Skills & Qualifications
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to troubleshoot and analyze customer issues effectively.
- Have excellent written and verbal communication skills in Greek and at least upper-intermediate English, trilingual candidates will have an advantage
- Experience IT Service Desk or customer service is an advantage
- Have High School degree or higher
- You are open to work in different shifts (each shift is 8 hours)
- are flexible, open-minded personality with a "can do" attitude
We can offer:
· Multilingual environment
· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
· Easy to access location and modern office building, hybrid working environment
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move
· SportPass (at a discounted price), medical benefits and other perks
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games, etc.)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
