Greek speaking Customer Support Representative

Greek speaking Customer Support Representative

Role Overview

We are seeking a customer-focused and proactive Customer Support Representative to deliver exceptional service and support to our customers. In this role, you will be the first point of contact for customer inquiries, product-related questions, warranty registrations, and technical issues. You will be responsible for providing first-level support, accurately documenting customer interactions, and ensuring timely resolution or escalation of issues.

Key Responsibilities

• Receive and respond to customer inquiries related to product information, warranty registration, and general support requests.
• Deliver first-level resolution for customer interactions while ensuring an excellent customer experience.
• Promptly acknowledge and respond to customer queries through designated communication channels.
• Accurately document customer concerns, troubleshooting activities, resolutions, and follow-up actions in the CRM system.
• Create, categorize, prioritize, and manage support tickets in accordance with established processes and service levels.
• Escalate complex or unresolved issues to the appropriate support groups following defined escalation procedures.
• Independently identify, troubleshoot, and resolve customer inquiries and service requests whenever possible.
• Maintain detailed and accurate records of all customer interactions and support activities.
• Meet daily operational targets and Key Performance Indicators (KPIs), including productivity, quality, and customer satisfaction metrics.
• Ensure adherence to company policies, procedures, and customer service standards.

Required Skills & Qualifications

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to troubleshoot and analyze customer issues effectively.
• Have excellent written and verbal communication skills in Greek and at least upper-intermediate English, trilingual candidates will have an advantage
• Experience IT Service Desk or customer service is an advantage
• Have High School degree or higher
• You are open to work in different shifts (each shift is 8 hours)
• are flexible, open-minded personality with a "can do" attitude

We can offer:

· Multilingual environment

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

· Easy to access location and modern office building, hybrid working environment

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move

· SportPass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Over Cognizant  
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.

Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.

Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.