ServiceNow - Business Process Consultant ( Dutch speaking)

About the role

In this role, you will:

• Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
• Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
• Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process improvements.
• Design functional elements of the ServiceNow solution, including workflows, forms, notifications, and user experience elements that align with business outcomes.
• Act as a trusted advisor to clients on ServiceNow best practices, ITIL‑aligned process design, and platform optimization.

Work model

What you need to have to be considered

• Completed education as a software engineer, electronic engineer, technologist, technician, or similar field.
• Minimum 5+ years as a Functional Consultant, Business Analyst, or Process Consultant, including 2+ years focused on ServiceNow.
• Strong knowledge of ITIL processes such as Incident, Problem, Change, and Request Management.
• Active ServiceNow Certified System Administrator (CSA) certification.
• Excellent communication, presentation, and stakeholder management skills, capable of bridging business and C‑suite audiences.
• Implementation experience in at least one major ServiceNow suite (ITSM, HRSD, ITOM).
• Experience working with data models (CMDB, CSDM), import sets, and transform maps.
• Fluency in Dutch – must‑have.

These will help you stand out

• Certified Implementation Specialist (CIS) certifications (e.g., CIS‑ITSM, CIS‑HRSD) and/or CAD certification.
• Domain expertise in one or more areas beyond ITSM (HR, CSM, GRC/IRM, Finance).
• Experience working in Agile delivery environments and writing User Stories.
• Experience integrating ServiceNow with enterprise systems (SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, PowerBI).
• Strong written and verbal communication skills, with the ability to translate technical concepts into business‑friendly language.
• Additional European languages are an advantage.

What we offer (Netherlands)

• A competitive salary based on your experience.
• NS business card for commuting expenses.
• 25 days of paid holiday per year.
• Laptop and smartphone.
• Pension scheme.
• Cognizant covers the gross base premium for health insurance through CZ.
• Access to Udemy and Cognizant Academy digital learning libraries.
• A technology‑driven organization with a strong global backbone.
• An open, can‑do team spirit in an international environment where your ideas can become reality.

Contact the Recruiter