ServiceNow - Business Process Consultant ( Dutch speaking), Amsterdam, AM - Schiphol, Amsterdam, Netherlands

About the role

As a Business Process Consultant – ServiceNow, you will make an impact by guiding clients through the transformation of their business processes using the capabilities of the ServiceNow platform. You will be a valued member of our ServiceNow Practice and collaborate with process owners, senior stakeholders, and technical teams to ensure business alignment and successful platform adoption.

In this role, you will:

Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process improvements.
Design functional elements of the ServiceNow solution, including workflows, forms, notifications, and user experience elements that align with business outcomes.
Act as a trusted advisor to clients on ServiceNow best practices, ITIL‑aligned process design, and platform optimization.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in the Netherlands.
Regardless of your working arrangement, we are here to support a healthy work‑life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change depending on business or client requirements.

What you need to have to be considered

Completed education as a software engineer, electronic engineer, technologist, technician, or similar field.
Minimum 5+ years as a Functional Consultant, Business Analyst, or Process Consultant, including 2+ years focused on ServiceNow.
Strong knowledge of ITIL processes such as Incident, Problem, Change, and Request Management.
Active ServiceNow Certified System Administrator (CSA) certification.
Excellent communication, presentation, and stakeholder management skills, capable of bridging business and C‑suite audiences.
Implementation experience in at least one major ServiceNow suite (ITSM, HRSD, ITOM).
Experience working with data models (CMDB, CSDM), import sets, and transform maps.
Fluency in Dutch – must‑have.

These will help you stand out

Certified Implementation Specialist (CIS) certifications (e.g., CIS‑ITSM, CIS‑HRSD) and/or CAD certification.
Domain expertise in one or more areas beyond ITSM (HR, CSM, GRC/IRM, Finance).
Experience working in Agile delivery environments and writing User Stories.
Experience integrating ServiceNow with enterprise systems (SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, PowerBI).
Strong written and verbal communication skills, with the ability to translate technical concepts into business‑friendly language.
Additional European languages are an advantage.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply even if you meet only the minimum requirements—your transferable skills and unique strengths matter.

What we offer (Netherlands)

A competitive salary based on your experience.
NS business card for commuting expenses.
25 days of paid holiday per year.
Laptop and smartphone.
Pension scheme.
Cognizant covers the gross base premium for health insurance through CZ.
Access to Udemy and Cognizant Academy digital learning libraries.
A technology‑driven organization with a strong global backbone.
An open, can‑do team spirit in an international environment where your ideas can become reality.

Contact the Recruiter

Nikoletta Katona
[email protected]

Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.